Contact Us

Telephone help is available Monday through Saturday from 10:00 am until 6:00 pm (excluding holidays and Library closures).

• Call Account Services at (408) 540-3945 to ask questions about your Student Library eAccount.
• Call a Reference Librarian at (408) 540-3947 to ask a research, homework, reading, or book recommendation question.

Text help is available Monday-Friday, 8:30 am until 4:30 pm (excluding holidays and Library closures).

1. Text (833) 209-2600.
2. Write your message.

Use the Online Chat widget to:

• Ask questions about your Student Library eAccount.
• Ask a Librarian a research, homework, reading, or book recommendation question.

Submit the Email form to:

• Ask questions about your Student Library eAccount.
• Ask a Librarian a research, homework, reading, or book recommendation question.
• Ask for help with using the online services in this Student Portal website.
  • If you are experiencing technical difficulties, in addition to letting us know the name of the online service, when possible please also let us know which Internet browser you are using and what type of computer or device you are using.